The solution, which will replace an existing legacy T&C system, will integrate with several other NFU Mutual systems to provide an efficient and unified way of managing and recording individual training requirements, personal development and competency. In addition, the solution will aid management to monitor and manage its General Insurance T&C requirements across the business, ensuring the highest standards of competency and quality are maintained in the most efficient and effective way.
When fully rolled out, the new system will support over 2,500 licenced individuals.
Charles Beighton, Head of Distribution Operations at NFU Mutual, commented: “As a mutual, our members are at the heart of everything we do, so being able to provide and maintain exceptional levels of customer service is essential. Implementing a modern, versatile training and competency system solution is an important part of being able to achieve our strategic objective of being a great company to do business with.”
Gary Muchmore, Chief Executive, Redland, commented: “We are seeing a definite industry trend with an increasing number of financial services organisations looking to update or replace their competency management systems. NFU Mutual’s decision to choose Redland further reinforces our position as the market-leader and partner of choice for People-based compliance solutions.
About NFU Mutual:
NFU Mutual offers a wide range of products, including general insurance, life, pensions, and investments. These products and services are delivered through the agency network, as well as through a direct sales and service centre.
With over 300 offices located in rural towns and villages throughout the UK, NFU Mutual has become part of the fabric of rural life and remains committed to serving the needs of people who visit, live or work in the countryside.
Redland focus exclusively on providing compliance solutions for financial services organisations. Formed in 2001, our business combines proven technology and a profound understanding of the regulatory landscape. We provide an integrated Accountability software solution for the Senior Managers & Certification Regime (SM&CR), Conduct Recording & Breach Management and Training & Competency (T&C).
Trusted by some of the biggest names in financial services, our award-winning software is relied upon to enable all relevant regulatory requirements to be met, helping organisations raise standards and protecting them, and their staff, against non-compliance and regulatory fines.
By Redland from Redland Business Solutions
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